77rajabet.comFrequently Asked Questions

Create your account in four steps. First, visit our registration page and enter a username, email, mobile number, and password. Your password must be at least 8 characters with uppercase, lowercase, and a number. Second, confirm your email address by clicking the verification link we send. Third, log in and start using the platform — deposits are available immediately. Fourth, before your first withdrawal, complete identity verification by uploading a government ID and address proof. Verification typically takes 24 business hours. Once approved, withdrawals process without further delay.

We require two documents for identity verification. The first is a government-issued ID: a national identity card (KTP), passport, driver's license, or military card. The second is address proof dated within the last 90 days: a utility bill, bank statement, tax return, or government letter. Both documents must show your full name clearly. You upload both via your account settings panel. If your submission is unclear or does not match your registered details, our KYC team will email you requesting re-submission or clarification.

Use the "Forgot password" link on our login page to request a password reset. We send a link to your registered email; click it and set a new password. If you cannot access your email, contact our support team via live chat or email. We verify your identity using your account transaction history and a copy of your ID, then reset your credentials or recover your email access. Response time is typically within one hour during business hours.

Minimum deposit is our welcome offer; maximum per transaction depends on your payment method. E-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically allow up to 20 million IDR per transaction. Bank transfer (mobile banking, local payment, online payment, e-wallet) allows up to 50 million IDR per transaction. Daily account preferences are determined by your account status and payment history. If you are unsure of your limit, the deposit page will show it when you select your payment method. Contact support if you need a limit adjustment.

If your deposit or withdrawal does not complete, check your payment method account to see if the money was deducted. If the amount was taken from your bank or e-wallet but did not arrive in your 77rajabet.com account, contact support with your transaction reference number and payment method details. We investigate with the payment processor. E-wallet deposits usually resolve within subject to verification; bank transfers within 2 hours (business hours). We credit your account once we confirm the payment processor received the funds.

Withdrawal timelines depend on your payment method and verification status. For verified accounts requesting withdrawal to an e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), funds settle within subject to verification. For bank transfer (online payment, e-wallet, mobile banking, local payment), withdrawals settle within 1 to 24 business hours depending on the receiving bank. Withdrawals requested after 22:00 Jakarta time are processed the next business day. If you are not yet verified, withdrawals are blocked until verification completes.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) feature real dealers in multi-camera studios. You see live video, place bets using your balance, and settle outcomes against the dealer in real time. Table limits are displayed before you join. Our dealers speak Indonesian and English. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games where you spin reels and win based on random outcomes. Slots publish their Return to Player (RTP) percentage, which represents your expected long-term return. Both games use the same account balance.

We cover football including Liga 1 (Indonesian league), Piala Indonesia, Piala AFF (regional tournament), Champions League, and Premier League. We also offer MotoGP (motorcycle racing) and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability depends on the current season and fixtures. Not all markets are available during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). Check the sportsbook section for the live schedule. Football markets include match outcomes, goal totals, handicaps, and live in-play betting.

We track your activity and reward consistent play through a tiered loyalty system. Your tier advances as your deposit volume and betting activity increase. Higher tiers unlock benefits such as faster withdrawals, higher account preferences, and exclusive table access. Your tier status is visible in your account dashboard. Tier status resets monthly. We do not publish exact point conversion rates or benefit schedules in advance, but your account dashboard always shows your current tier and available benefits. Contact support for clarification on your tier status.

We encrypt all data transmission between your device and our servers using TLS/SSL protocol. Your password is hashed and stored securely — our staff never sees it in plain text. Your identity documents (ID, address proof) are stored in a separate encrypted vault and accessed only during verification. We do not sell your personal data. We share data with payment processors and regulatory authorities only as necessary to process transactions and comply with law. For complete details on data collection, use, and retention, please read our privacy policy

Contact our support team via live chat (available Monday–Friday, 08:00–22:00 Jakarta time) or email support anytime. For live chat, click the chat icon in the bottom-right corner of our platform. For email, use the support address listed on our contact page. Provide your username or account email, a clear description of your issue, and any relevant transaction details (reference number, payment method, timestamp). We respond to live-chat inquiries within subject to verification during business hours. Email inquiries receive a response within 24 hours.